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In this study, we propose a performance management model based on employee performance evaluations. Employees are clustered into 4 different groups according to a job satisfaction-performance model and strategic plans are derived for each group for an effective performance management. The sustainability of this business process improvement model is managed(More)
Purpose The paper is twofold aimed: (i) defining and validating a scale to assess the quality of the university experienced by students and (ii) analyzing the role of the aforementioned dimensions and their impact on students’ satisfaction. Methodology/Approach A survey of 2,557 undergraduate students that finished their degrees in 2013 at universities(More)
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