Aditi Sharma Grover

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This paper presents our work in the design of a SDS for the provision of health information to caregivers of HIV positive children. We specifically address the frequently debated question of input modality in speech systems; touchtone versus speech input, in a new context of low literacy users and a health information service. We discuss our experiences and(More)
In this paper, we address the issue of how to design IVR interfaces for the developing world. Against the backdrop of the following idiosyncratic observations including, the majority of users being either semi-literate or non-literate, and the impact of a different set of social-cultural, linguistic, and domestic challenges, amongst others, we advocate the(More)
Research using voice-based services as a technology platform for providing information access and services within developing world regions has shown much promise. The results for design and deployment of such voice-based services have varied depending on the application domain, user community and context. In this paper we describe our work on developing a(More)
Human language technology (HLT) has been identified as a priority area by the South African government. However, despite efforts by government and the research and development (R&D) community, South Africa has not yet been able to maximise the opportunities of HLT and create a thriving HLT industry. One of the key challenges is the fact that there is(More)
We present the design, development and pilot process of the Lwazi Community Communication Service (LCCS), a multilingual automated telephone-based information service. The service acts as a communication and dissemination tool that enables managers at local community centres to broadcast information (e.g. health, employment, social grants) to community(More)
Successful ICT projects depend on complex, interrelated sociological and technical factors for which there are no standard theoretical framework for prediction or analysis. Morphological analysis is a problem-solving method for deaning, linking, and evaluating problem spaces that are inherently nonquantitative. In this article, we show how our research team(More)
Human language technologies (HLT) can play a vital role in bridging the digital divide and thus the HLT field has been recognised as a priority area by the South African government. We present our work on conducting a technology audit on the South African HLT landscape across the country’s eleven official languages. The process and the instruments employed(More)
The OpenPhone project aims to design an Interactive Voice Response (IVR) health information system that enables people who are caregivers for HIV/AIDS infected children to access relevant information by using a telephone in their native language of Setswana in Botswana. The system lowers accessibility barriers since it is accessible to illiterate users and(More)
Multilingual emerging markets hold many opportunities for the application of spoken language technologies, such as interactive voice response (IVR) systems. Designing such systems requires an in-depth understanding of the business drivers and salient design decisions pertaining to these markets. In this paper we analyze the business drivers and design(More)
In this paper we introduce a solution for disease surveillance and monitoring in the primary animal health care (PAHC) domain that uses inbound voice-based services and voice- and text-based outbound services for connecting rural veterinarians and livestock owners with a PAHC service provider. We describe our findings from the ongoing pilots, where we found(More)