Adela del-Río-Ortega

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A key aspect in any process-oriented organisation is the evaluation of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation , and, therefore, having an appropriate definition of these PPIs is crucial. After a careful review of the literature related(More)
It is increasingly important to evaluate the performance of business processes. A key instrument to carry out this evaluation is by means of Process Performance Indicators (PPIs) as suggested in many methodologies and frameworks like, for instance, COBIT, ITIL or EFQM. As a consequence, it is convenient to integrate the management of PPIs into the whole(More)
Process Performance Indicators (PPIs) are a key asset for the mea-1 surement of the achievement of strategic and operational goals in process–oriented 2 organisations. Ideally, the definition of PPIs should not only be unambiguous, 3 complete, and understandable to non–technical stakeholders, but also traceable 4 to business processes and verifiable by(More)
In this demo, we introduce CRISTAL (Collection of Resource-centrIc Supporting Tools And Languages), a tool suite aimed at improving the human resource management capabilities of current Business Process Management Systems (BPMSs), covering the design and enactment phases of the business process (BP) life cycle. The central element is Resource Assignment(More)
A key aspect in any process-oriented organisation is the measurement of process performance for the achievement of its strategic and operational goals. Process Performance Indicators (PPIs) are a key asset to carry out this evaluation, and, therefore, the management of these PPIs throughout the whole BP lifecycle is crucial. In this demo we present PPINOT(More)
A key aspect to identify improvement points of the business processes (BP) of an organisation is to conduct performance management, which involves defining appropriate PPIs (Process Performance Indicators). Up to date, existing approaches to define and analyse PPIs usually focus on time and control flow aspects, leaving disregarded the organisational(More)
The human resource perspective of a business process is concerned with the relation between the activities of a process and the actors who take part in them. Unlike other process perspectives, such as control flow, for which many different types of analyses have been proposed, such as finding deadlocks, there is an important gap regarding the human resource(More)
Many proposals to model service level agreements (SLAs) have been 1 elaborated in order to automate different stages of the service lifecycle such as 2 monitoring, implementation or deployment. All of them have been designed for 3 computational services and are not well–suited for other types of services such 4 as business process outsourcing (BPO)(More)