A longitudinal study at four companies provides valuable insights about the evolution of IT outsourcing relationships.
A popular commercial use of the Web is for business advertising. When companies set up their Web sites, their first goal is usually to advertise the products and services they offer. Applications of this kind are called " shop-front " applications. Most Web sites evolve from shop-front sites to providing some elements of interactivity. Customers can review… (More)
I NFORMATION systems (IS) outsourcing-the contracting of various IS functions, such as data center management, operations , telecommunications, and software maintenance by user-firms to outside vendors has existed in one form or another for years. Recently, however, the trend towards outsourcing has become a major IS phenomenon, as evidenced by increasing… (More)
AbstrAct Choiceboards are Web-based systems that allow consumers to customize their orders. The study investigated factors that affect consumers' intention to use choiceboards. The research is based on Masons' theory and DeLone and McLean's model of information system use. It was found that intention to use is affected by overall satisfaction. In turn,… (More)