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In the increasing trend towards e-commerce, vendor-purchaser relations have become de-personalised. Attempts to improve relations by introducing so-called loyalty schemes, which are in fact thinly disguised discount schemes, have failed to redress the balance. On-line, on-site kiosk-based multimedia systems in conjunction with reward schemes can engage the(More)
This paper provides an overview of the SAFIRA project, an IST-KA4 project in the area of Affective Interactions. We explain the rationale for providing computers with the ability to understand, model, and express human-like emotions. We present the toolkit for affective computing that we are building, and describe 3 demonstrators that illustrate different(More)
Embodied agents present ongoing challenging agenda for research in multi-modal user interfaces and human-computer-interaction. Such agent metaphors will only be widely applicable to online applications when there is a standardised way to map underlying engines with the visual presentation of the agents. This paper delineates the functions and specifications(More)
The shift towards highly personalised interfaces in which communication between user and computer is mediated by lifelike agents is currently one of the major steps in the evolution of the user interface technology. Anthropomorphizing the Personal Service Assistant, hence, constitutes an important aspect of current interface-agent research aiming towards(More)
This position statement outlines a programme of research in computing with emotions in a certain type of distributed multi-agent system that we call an open agent society. We summarise recent results in agent-mediated human-human interaction, human-agent interaction, and agent-agent interaction, describe a platform for estimating an emotive state from(More)