Abbas Keramati

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Abbas Keramati* * Corresponding author Industrial Engineering Department, University of Tehran, P.O. Box 11155-4563, Tehran, Iran Masoud Afshari-Mofrad Information Technology Management Department, Tarbiat Modares University, P.O. Box 14115-111, Tehran, Iran Ali Kamrani Industrial Engineering(More)
For winning in global competition, companies need to recognition and monitoring of customer's behavior to forecast their behavior and desires earlier than competitors. This research tries to recognize the attributes which lead to customer churn. For this, behavior of 3150 subscribers of an Iranian mobile operator, has observed during one year and trends of(More)
The first purpose of this paper is to improve business processes in an industrial firm with business process modelling notation (BPMN) and business process execution language (BPEL). The second purpose is to provide a scientific approach for bringing business analysts and IT professionals together in a framework of an action research (AR). The research is(More)