Ab Razak Che Hussin

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The process of building consumer trust in e-Commerce is based on the presence of trust features or trust attributes in the websites. Trust attributes are usually presented to the consumer by some clues on the homepage. For example, the clue 'contact us' will be linked to the trust attribute 'company address'. Consumers may examine e-Commerce websites for(More)
Customer Relationship Management (CRM) projects implementation have been popular in the organizations and during three consecutive years, CRM related issues were in the top nine lists most concern for the chief executive officers in the USA because failure rate of IT project implementation is quite high. In reality, there have been many failed CRM projects.(More)
Customer Relationship Management (CRM) related issues, during three consecutive years, were in the top nine lists of most concern for the hospitals' chief executive officers in the USA and furthermore, Information Technology (IT) projects' failure rate in the organizations were quite high. To deal with such problems Success Factors (CSF) from different(More)
Cloud computing provides a large pool of accessible resources (hardware, platform, software) in a form of services. It became a cost effective alternative to the traditional IT infrastructure. Nowadays, as more and more e-commerce companies delegate their task to cloud providers, Services Level Agreement (SLA) became an important aspect between the cloud(More)
E-commerce is one of the mediums being used for online business via internet. Buying, selling and exchanging information are examples of activities conducted in e-commerce. In order to use e-commerce, some private information must be revealed by the customer. At this point, privacy policy plays the role in preventing unauthorized access to the user's(More)
Group Decision Support System (GDSS) is suitable if used in decision-related meeting as a medium for them to share ideas, extract and analyze the information, and making decision. However, making decision is more complex where multiple criteria, conflict, and judgment need to be considered, which referred to as Multi-Criteria Decision Making (MCDM).(More)
Knowledge Management Systems as socio-technical system perspectives has recognized for decades. Practitioners and scholars belief Knowledge Management is best carried out throught the optimization both technological and social-aspect. Lacking of understand and consider both aspects could lead organizations in misinterpretation while developing and(More)
Most companies realize the knowledge sharing will give value to the organization. In ensuring knowledge sharing activities more reliable, effective and efficient, many companies have developed Knowledge Management System (KMS) as their knowledge sharing initiatives. Knowledge Management System would not make any different in term of advantages of knowledge(More)
The development of integrated Information Technology (IT) services and infrastructures in organizations is of high importance since many errors occur due to the fact that non-integrated nature of organizations result in the loss of cost-efficiency and agility. Service Oriented Architecture (SOA) has been proved to be a significant integrated paradigm in(More)