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As digital services increasingly deal with commodity offerings (i.e., digital content and features that are similar between service providers), service providers are seeking to differentiate themselves with variations in their digital service business models. We seek to demonstrate that consumer value for digital service business models may be quite(More)
BACKGROUND Consumer use of mobile devices as health service delivery aids (mHealth) is growing, especially as smartphones become ubiquitous. However, questions remain as to how consumer traits, health perceptions, situational characteristics, and demographics may affect consumer mHealth usage intentions, assimilation, and channel preferences. OBJECTIVE We(More)
We provide early evidence that healthcare consumers plan to play a more active role in their healthcare through the use of a patient-centric information tool---the Personal Health Record (PHR). We assess consumer attitudes, values, and beliefs of PHRs through the use of a focus group and further analyze the intention to adopt a PHR through the use of a(More)
BACKGROUND Although several previous studies have found "system affiliation" to be a significant and positive predictor of health information technology (IT) adoption, little is known about the association between corporate governance practices and adoption of IT within U.S. integrated delivery systems (IDSs). PURPOSES Rooted in agency theory and(More)
Customer-facing information systems have received very little research attention, especially in the context of healthcare. As hospitals begin to provide healthcare consumers with online patient portals to view and manage personal health records and diagnostic results, little is known about whether or not the 'dominant paradigm' (Fichman 2004) of diffusion(More)