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The Affective Consequences of Service Work
Understanding the social-psychology effects of frontline service work requires attention to the emotional labor performed by incumbents of these positions. Using Hochschild's 1983 classification of
The Time Divide: Work, Family, and Gender Inequality
The Time Divide: Work, Family, and Gender Inequality. Jerry A. Jacobs and Kathleen Gerson. Cambridge, MA: Harvard University Press. 2004. 272 pp. ISBN 0-674-01153-8. $45.00 (cloth). Work-family
The Sociology of Emotional Labor
Emotional labor refers to the process by which workers are expected to manage their feelings in accordance with organizationally defined rules and guidelines. Hochschild's (1983) The Managed Heart
The Sociology of Gender: An Introduction to Theory and Research
Introduction To The Sociology Of Gender:.Introduction.Sociological Vantage Points.A Brief History Of The Sociological Study Of Gender.What Is Gender?.A Working Definition Of Gender.Three Frameworks
Employee's Use of Work-Family Policies and the Workplace Social Context
This article analyzes the effects of workplace social context on managers' and professionals' use of work-family policies in a financial services corporation. These official policies are ambiguous
The Psychosocial Consequences of Emotional Labor
Understanding the psychological consequences of emotional labor for workers has been an ongoing project among students of emotional labor. Drawing on Hochschild's pathbreaking work in this area, five
MANAGING EMOTIONS ON THE JOB AND AT HOME: UNDERSTANDING THE CONSEQUENCES OF MULTIPLE EMOTIONAL ROLES
This article explores work-family relations from the perspective of the emotion management performed by participants in both spheres. We extend previous discussions of emotion management by
Organizational Commitment and Constraints on Work-Family Policy Use: Corporate Flexibility Policies in a Global Firm
Academics, policy makers, and human resource professionals advocate flexibility policies as a way to help employees balance work and family and to promote a more committed workforce for employers.
Inauthenticity and Depression
Interactive service jobs are an increasingly important feature of the occupational landscape. Despite over a decade of rising employment within this segment of the economy, researchers are only
So happy together? The impact of gender segregation on men at work.
How does gender segregation at work affects men's well-being, as expressed in their psychological orientations toward work? Analyzing a sample of employed males in the 1973 Quality of Employment
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