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Telephone Call Centers : a Tutorial and Literature Review
Telephone call centers are an integral part of many businesses, and their economic role is significant and growing. They are also fascinating socio-technical systems in which the behavior ofExpand
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A Neural-Functionalist Approach to Learning
ing,” at the Winter Conference on Learning and Behavior, Winter Park, CO, January, 2001. The research was supported by Grants MH 60157 from the National Institute of Mental Health and NS 41548 fromExpand
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On the Consistent Histories Approach to Quantum Mechanics
We review the consistent histories formulations of quantum mechanics developed by Griffiths, Omnès and Gell-Mann and Hartle, and describe the classification of consistent sets. We illustrate someExpand
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THE ROLE OF INFORMATION IN REPEATED GAMES WITH FREQUENT ACTIONS
The copyright to this Article is held by the Econometric Society. It may be downloaded, printed and reproduced only for educational or research purposes, including use in course packs. No downloadingExpand
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Improving Performance and Quality of Working Life : A Model for Organizational Health Assessment in Emerging Enterprises
The organization of work has been addressed through numerous perspectives by a diverse set of disciplines. While job stress research has focused on the promotion of worker well-being, contemporaryExpand
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STRATEGIC DIRECTIONS IN SIMULATION RESEARCH
We consider the future directions of simulation research.
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Toward Prosodic Contrast : Suai and Pattani Malay
We may have an early stage of tonogenesis in two minority languages of Thailand. In one of them, Suai, its old voiceregister distinction is apparently giving way to one of pitch accent. In the other,Expand
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Monetary Policy Uncertainty and Economic Fluctuations
We investigate the relationship between uncertainty about monetary policy and its transmission mechanism, and economic fluctuations. We propose a new term structure model where the second moments ofExpand
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Embodied Cassie
We have enhanced a computational cognitive agent by embodying it with real and simulated bodies operating in real and simulated worlds. This has allowed us to experiment with various ways thatExpand
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Multiple imputation when records used for imputation are not used or disseminated for analysis
When some of the records used to estimate the imputation models in multiple imputation are not used or available for analysis, the usual multiple imputation variance estimator has positive bias. WeExpand
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