• Publications
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Turn Your Customers Into Interns
  • 1
Actively involving our information development teams with clients
In this paper, we address the question: "How can you produce high-quality information if you've never directly interacted with the people who will use the information?"
  • 2
Deadly Sins of Technical Documentation
During the latter-half of 2003, the authors embarked on a project aimed at establishing objective answers to a seemingly ethereal but straightforward question: by what criteria can you tell you haveExpand
  • 3
Sometimes Quality is Rocket Science: Columbia~s Lessons for Software Quality Professionals
TLDR
Software quality professionals can learn lessons from many sources, some seemingly unrelated to software. Expand