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- Publications
- Influence
Telephone Call Centers: Tutorial, Review, and Research Prospects
- N. Gans, G. Koole, A. Mandelbaum
- Computer Science
- Manuf. Serv. Oper. Manag.
- 15 April 2003
TLDR
Statistical Analysis of a Telephone Call Center
TLDR
Designing a Call Center with Impatient Customers
- O. Garnett, A. Mandelbaum, M. I. Reiman
- Computer Science
- Manuf. Serv. Oper. Manag.
- 15 July 2002
TLDR
Dimensioning Large Call Centers
- S. Borst, A. Mandelbaum, M. I. Reiman
- Engineering, Mathematics
- Oper. Res.
- 30 November 2000
TLDR
Call Centers with Impatient Customers: Many-Server Asymptotics of the M/M/n + G Queue
- S. Zeltyn, A. Mandelbaum
- Computer Science
- Queueing Syst. Theory Appl.
- 1 December 2005
TLDR
ON PATIENT FLOW IN HOSPITALS: A DATA-BASED QUEUEING-SCIENCE PERSPECTIVE
- M. Armony, S. Israelit, A. Mandelbaum, Yariv N. Marmor, Yulia Tseytlin, Galit B. Yom-Tov
- Medicine
- 18 June 2015
Hospitals are complex systems with essential societal benefits and huge mounting costs. These costs are exacerbated by inefficiencies in hospital processes, which are often manifested by congestion… Expand
Strong approximations for Markovian service networks
- A. Mandelbaum, W. Massey, M. I. Reiman
- Mathematics, Computer Science
- Queueing Syst. Theory Appl.
- 14 June 1998
TLDR
Scheduling Flexible Servers with Convex Delay Costs: Heavy-Traffic Optimality of the Generalized cµ-Rule
- A. Mandelbaum, A. Stolyar
- Computer Science
- Oper. Res.
- 1 November 2004
TLDR
Discrete Flow Networks: Bottleneck Analysis and Fluid Approximations
- H. Chen, A. Mandelbaum
- Mathematics, Computer Science
- Math. Oper. Res.
- 1 April 1991
TLDR
Queueing Models of Call Centers: An Introduction
- G. Koole, A. Mandelbaum
- Computer Science
- Ann. Oper. Res.
- 1 July 2002
TLDR