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Understanding Information Systems Continuance: An Expectation-Confirmation Model
This paper examines cognitive beliefs and affect influencing one's intention to continue using (continuance) information systems (IS). Expectation-confirmation theory is adapted from the consumerExpand
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Social Science Research: Principles, Methods, and Practices
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An empirical analysis of the antecedents of electronic commerce service continuance
Abstract This paper examines key drivers of consumers' intention to continue using business-to-consumer e-commerce services. Multiple theoretical perspectives are synthesized to hypothesize a modelExpand
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Individual Trust in Online Firms: Scale Development and Initial Test
The importance of trust as a key facilitator of electronic commerce is increasingly being recognized in academic and practitioner communities. However, empirical research in this area has been besetExpand
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Understanding Changes in Belief and Attitude Toward Information Technology Usage: A Theoretical Model and Longitudinal Test
User beliefs and attitudes are key perceptions driving information technology usage. These perceptions, however, may change with time as users gain first-hand experience with IT usage, which, inExpand
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Influence Processes for Information Technology Acceptance: An Elaboration Likelihood Model
This study examines how processes of external influence shape information technology acceptance among potential users, how such influence effects vary across a user population, and whether theseExpand
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Acceptance of e-commerce services: the case of electronic brokerages
This paper examines human motivations underlying individual acceptance of business-to-consumer (B2C) electronic commerce services. Such acceptance is the key to the survival of firms in thisExpand
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Physicians' resistance toward healthcare information technology: a theoretical model and empirical test
This paper presents a theoretical model of physician resistance of healthcare information technology (HIT) usage by integrating the technology acceptance and resistance to change literatures, using aExpand
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Understanding Post-Adoption Behavior in the Context of Online Services
This paper examines post-adoption behavior (continued adoption versus discontinuance) within the context of online service use. Innovation diffusion theory is used as a theoretical framework toExpand
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Elucidating Individual Intention to Use Interactive Information Technologies: The Role of Network Externalities
A model of interactive information technology (IT) usage that integrates network externalities with traditional usage motivations is proposed and is validated by a survey of instant messaging (IM)Expand
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